Return & Refund Policy

Last Updated: June 10, 2026

At Noor Express, we strive to ensure your complete satisfaction with every purchase. However, we understand that sometimes you may need to return or exchange a product. This policy outlines the rules and procedures for returns and refunds.

As a reseller, all returns are subject to the policies of our suppliers and manufacturers. We process returns as fairly and quickly as possible.

1. Return Window

You may request a return within 7 days of receiving your order.
The product must be unused, unopened, and in its original packaging with all tags and labels intact.
Return requests after 7 days will not be accepted.

2. Eligibility for Return

Returns are accepted only if:

The product is defective or damaged during transit.
The wrong item was delivered (size, color, or product mismatch).
The product has expired or has manufacturing defects.

Returns are NOT accepted in these cases:

Change of mind or wrong selection.
Products that have been used, opened, or tampered with.
Personal care items, edible products (like halwa, supplements), or hygiene products.
Products damaged due to improper use or negligence by the customer.
Items without original packaging and accessories.

3. Refund Process

Once we receive and inspect the returned product:

If the return is approved, we will process your refund within 5-7 business days.
Refunds will be issued to the original payment method.
- Credit/Debit Card & UPI: 7–10 business days (depending on your bank).
- Cash on Delivery (COD): Refund via bank transfer (you must provide account details).
Shipping charges are non-refundable unless the return is due to our error (wrong item or damaged product).

4. How to Initiate a Return

Contact us immediately via email or WhatsApp with your Order ID and reason for return.
Take clear photos of the product and packaging (especially if damaged).
We will provide a Return Authorization and shipping instructions.
Ship the product back to our warehouse at your own cost (unless it’s our mistake).

Return Address:

Noor Express, Bunder Road, 3rd Cross

Bhtakal – 581320, Karnataka

Contact: 7349467880

5. Replacement Policy

In case of defective or wrong items, we offer replacement (subject to availability) instead of refund.
Replacement will be processed after we receive the returned item.

6. Important Notes

All return shipping costs are borne by the customer unless the return is due to Noor Express’s error.
We reserve the right to deny returns that do not meet the above conditions.
For perishable or edible items (such as Sada Bahar Halwa or similar products), returns are strictly not accepted due to hygiene and safety reasons.

7. Changes to This Policy

We may update this Return & Refund Policy from time to time. Any changes will be posted on this page with the updated date.