Shipping Policy
Last Updated: June 11, 2026
Noor Express is committed to delivering your orders quickly and safely. This Shipping Policy outlines our delivery process, timelines, charges, and terms.
1. Order Processing Time
- All orders are processed within 1–2 business days after successful payment.
- Orders placed on Sundays, Public Holidays, or after 5 PM may take an extra day for processing.
2. Shipping & Delivery Timelines
We ship across India using reputed courier partners:
| Location | Estimated Delivery Time | Shipping Partner |
|---|---|---|
| Metro Cities (Delhi, Mumbai, Bangalore, etc.) | 3–5 Business Days | Delhivery / DTDC / Ecom |
| Tier 2 Cities | 4–7 Business Days | Delhivery / DTDC |
| Tier 3 Cities & Rural Areas | 7–10 Business Days | India Post / DTDC |
| North-East & Remote Areas | 8–12 Business Days | India Post / Special Partners |
Note: These are estimated times. Actual delivery may vary due to weather, festivals, or courier delays.
3. Shipping Charges
- Free Shipping on orders above ₹799 (for most products).
- Orders below ₹499: Flat shipping fee of ₹49–₹99 (calculated at checkout).
- Shipping charges are non-refundable in case of return.
Exact shipping cost is shown at the time of checkout based on weight, location, and product.
4. Tracking Your Order
- You will receive a tracking link via SMS and Email once your order is shipped.
- You can track your order from the “My Account → Orders” section on our website.
5. Shipping Address
- Please provide a complete and accurate delivery address with a landmark, pin code, and phone number.
- We are not responsible for delays or failed delivery due to incorrect address details.
6. International Shipping
Currently, we do not ship outside India. We only deliver within Indian territories.
7. Order Cancellation & Refunds (Shipping Related)
- Orders can be cancelled within 24 hours of placement for a full refund (including shipping).
- Once shipped, cancellation is not possible. You may raise a return request as per our Return Policy.
8. Delivery Issues
- Failed Delivery: If the courier is unable to deliver (wrong address, recipient unavailable, etc.), they will attempt redelivery. After 2–3 failed attempts, the parcel may be returned to us.
- Damaged / Missing Items: Please check the package in front of the delivery person. Report any damage immediately with photos within 48 hours of delivery.
9. Force Majeure
We are not liable for delays caused by natural disasters, strikes, pandemics, government restrictions, or any events beyond our control.
Contact Us
For any shipping-related queries, please contact us at: Email: support@noorexpress.in Phone: 7349467880 Working Hours: Monday to Friday, 10 AM – 5 PM
