Quick answers about ordering, delivery, returns and more. Cannot find what you need? Contact us and we will be happy to help.
Orders & Payment
How do I pay for my order?
Payments are processed securely online through Razorpay. The payment options available to you are shown at checkout.
Can I cancel my order?
Yes. You can cancel within 24 hours of placing the order for a full refund, including shipping. Once an order has been shipped it can no longer be cancelled, but you may raise a return request as per our Refund and Returns Policy.
Do you offer wholesale or bulk orders?
Yes. Please send your requirements to support@noorexpress.in or message us on WhatsApp at +91-7349467880.
Shipping & Delivery
Where do you deliver?
We deliver across India. We do not ship outside India at the moment.
How long does it take to process my order?
Orders are processed within 1 to 2 business days after successful payment. Orders placed on Sundays, public holidays or after 5 PM may take an extra day.
How long will delivery take?
Estimated delivery times after dispatch: metro cities 3 to 5 business days, tier 2 cities 4 to 7 business days, tier 3 cities and rural areas 7 to 10 business days, and North-East and remote areas 8 to 12 business days. These are estimates and can change because of weather, festivals or courier delays.
What are the shipping charges?
Shipping is free on orders above ₹799 (for most products). Orders below ₹799 have a flat shipping fee of ₹69. The exact charge is shown at checkout.
How can I track my order?
Once your order ships, you will receive a tracking link by SMS and email. You can also check it under My Account then Orders, or use our Track Order page.
My parcel arrived damaged. What should I do?
Please check the package in front of the delivery person. Report any damage or missing items with photos within 48 hours of delivery by emailing support@noorexpress.in or messaging us on WhatsApp with your Order ID.
Returns & Refunds
What is your return policy?
You can request a return within 7 days of receiving your order if the product is defective or damaged in transit, the wrong item was delivered, or the product has expired or has a manufacturing defect. The product must be unused, unopened and in its original packaging.
Which products cannot be returned?
Returns are not accepted for change of mind or wrong selection, used or opened products, personal care and hygiene items, and edible products such as supplements and halwa. Please check the product page, which states whether an item is returnable.
How do I start a return?
Email support@noorexpress.in or message us on WhatsApp at +91-7349467880 with your Order ID, the reason for the return and clear photos of the product and packaging. We will then share the return instructions.
When will I get my refund?
Once we receive and inspect the returned product and approve the return, the refund is processed within 5 to 7 business days to your original payment method. Depending on your bank, it may take 7 to 10 business days to show in your account. Shipping charges are non-refundable unless the return is due to our error.
Can I get a replacement instead?
For defective or wrong items we offer a replacement, subject to availability. It is processed after we receive the returned item.
Products & Safety
How do I know a product is right for me?
Product pages list the brand, size and key details. If you are unsure about a product, message us before ordering and we will help.
Are your health and wellness products a substitute for medical advice?
No. Herbal and wellness products are not a replacement for medical advice. Please consult a doctor before use, especially if you are pregnant, nursing or have a medical condition.
Contact Us
How can I reach Noor Express?
Email support@noorexpress.in, or call or WhatsApp +91-7349467880. You can also use the form on our Contact Us page and we will reply within 48 hours. Our store is at Bunder Road, 3rd Cross, Bhatkal, Karnataka 581320.
